FAQ

Store

When will my order arrive?

We always ship your order within 48 hours. After your order is shipped, you will instantly be sent a tracking number. If you order Priority, it’ll arrive 3-5 days after we ship, while Standard orders arrive in 4-7 business days depending where you are located in the U.S.

Delivery times for international orders vary. Most take 2-4 weeks.

Need it faster? Checkout our tools on Amazon at www.amazon.com/we

Do you accept Purchase Orders (POs)?

Yes we do!

Purchase orders require a minimum purchase of $250.

Shipping for all POs within the United States is free.

Email your PO or request for an estimate to hello@weand.me. We can quickly send you a link to our W-9 for We and Me, Inc as well. 

Let us know if there are any other forms required by your school or organization (e.g., sole source letter).

Our address is below in case you need that right away as well:

We and Me, Inc.
461 Cochran Road
Suite 235
Pittsburgh, PA 15228

 

Do you offer bulk discounts?

Yes. For orders on both our decks, books, and toolkits, we’d be happy to give you a discounted rate to say, “thank you.” Contact hello@weand.me, share your order quantity, and we’ll provide you with a coupon code based on your order size.

1-5 items (regular price)

6-50 (10% toward your order)
51-100 (15% toward your order)
101-200 (20% toward your order)
201-500 (25% toward your order)
501+ (30% toward your order)
We also offer train-the-trainer workshops for your group as well. And a free, 30-minute virtual training is included with all bulk orders of 100+ items if interested.
How do I log in to my account?

Visit the My Account page to log in, update your details, and view your order history.

I lost my password. How do I reset it?
Visit the Lost Password page and enter your username or the email address you used to make an order. Still having trouble? Please email hello@weand.me for help.
Do you ship internationally?

Yes. In fact, our tools are being used by leaders in 80+ countries on 6 of the 7 continents (we are awaiting our first order from Antarctica, so if you’re heading there soon, give us a ring and we’ll ship you a free deck to take with you).

Delivery times vary widely by country. Most international orders vary. Most take 1-4 weeks. Currently, we cannot offer expedited international shipping. In fact, we often lose money on small orders due to the already high cost of standard international shipping. 

Which tool(s) is best for my group?

That depends on your specific goals.

Click on each product to see detailed descriptions. Need an icebreaker that isn’t cheesy? You’re looking for We! Connect Cards™.

Want to make your monthly meetings more lively, interactive and engaging? You’ll love We! Engage Cards™.

Committed to really building a team culture? Check out the full Connection Toolkit™.

Trying to become a better, smarter facilitator and group leader? You’re looking for the Connection Before Content Masterclass.

If you still have questions after checking out the descriptions, we love helping people find the right tool. Send us your question at hello@weand.me

Can anybody use We!™ Cards?

Yes. Each deck comes with either video tutorials or written descriptions to give you great ideas and directions on how to create the most connection, learning and impact with your tool.

If you are trying to create deeper connection and change, check out our interactive keynotes, workshops, and implementation sessions to see how we might be able to amplify your efforts.

Do you offer train-the-trainer programs for our staff to best use your products?

Yes. Teaching people advanced ways to foster connection, trust and engagement at work is why we went into business in the first place! Teachers, facilitators and trainers particularly love to invite us in for staff trainings and professional development. Contact us for pricing and availability: hello@weand.me 

For example, we traveled up to NYC recently to work with the Organizational Effectiveness Team at JetBlue Airways. We focused on how to create more powerful connections at the beginning of their trainings using We! Connect Cards™.

Get in touch with us if you’d like to explore this option.

 

Services

How much do you cost?

 Prices vary depending on what you want to accomplish. Each of the services described on this page have three levels of pricing that range from a 60-minute interactive keynote to a 9-month learning journey in how Ask Powerful Questions or Make Virtual Engagemnt Easy, we will work with you to design high-impact services that meet your needs and your budget.

That said, working directly with Chad is not cheap. All of his engagements start at 5-figures.

Get in touch request availability and pricing. Tell us about your group or event and we’ll respond within 48 hours.

*We do offer a limited number of educational and non-profit discounts.

**And if you are really on a tight budget, Chad spends heaps of time and money producing tons of valuable free content both here and on his YouTube channel. Additionally, all our cards, books, and exercises on the store come with easy-to-follow video tutorials and DIY suggestions.

Can you handle our group? We have a big team…

Yes. We’ll lead company retreats for 150+ people as well as keynotes and workshops with 8,000+ people.

See some examples on Chad’s page.

Do you work with our type of organization?

Yes, we choose to work with organizations whose mission we believe in. We have worked with Fortune 500 companies, high-growth tech startups, non-profits, schools, and conferences. That said, we do our best work with leaders and events organizers who are committed to creating a thriving work culture that puts people, purpose, and planet before profit.

We choose to work with both educational and professional groups because kids in school will one day work for organizations. And professional in the workplace all went through education and may now have kids in the education system. We believe the more blended the experience, the more real life education a student receives.

Ready to make connection easy? Get in touch.

Still not sure? Check out some testimonials from our past clients.

What is the connection between your products and your services?

Chad uses at least some of our tools during every engagement. The main focus is the impact and the end result (e.g., higher engagement, better communication, less turnover, etc.). The tools just help us get there — that’s why we created them.

Many of our products were inspired by working with clients. For example, Chad was facilitating a group early on and invited people to pair up and ask each other questions. He noticed enough blank stares and awkwardness that he asked himself, “What could I put in between two people to help them magically connect?” Boom. We! Connect Cards™ were born. And Ask Powerful Questions is packed with real life anecdotes of our work with clients. The Guided Journal was born out of the question, “how could Will and Chad have a 1-to-1 coaching and mentoring session with 100,000 leaders all at once?”

Also, our products are a budget-friendly way for organizations, schools and nonprofits to create some DIY conversations and connections.

How can I easily search through all your content and videos?

One of the most common questions we receive is about how or where to locate a specific video. 

“Where is that video where you talked about ‘so that’ intentions?” Right here

“Where can I find the summary of your 5 Ingredients for Engagement.” Viola! 

Instead of taking your chances searching the wide world of YouTube, you can always look for the magnifying glass 🔍 in the menu bar of our website. Or simply scroll through our blog where we post all videos and newsletters. 

Online Learning

Connection Before Content Masterclass / Engage to Educate Masterclass

How do I log in and Launch the course?

Connection Before Content Masterclass:

  1. Visit the My Account page to log in.
  2. Launch the course by visiting the first lesson here: Course Welcome and Roadmap.

Engage to Educate Masterclass:

  1. Visit the My Account page to log in.
  2. Launch the course by visiting the first lesson here: The 5 Ingredients for Engagement.
I lost my password. How do I reset it?

Your username and password was sent to you in an email with the subject line “Your We and Me account has been created!” If you can’t find this, please proceed to the next step:

Visit the Lost Password page and enter your username or the email address you used to make an order.

Still having trouble? Please email hello@weand.me for help.

I need help or have other questions about the course.

Please email hello@weand.me for help with your account or the course.