Create Conversations that Matter

Tool from the chapter: Describe the world as ‘they’ see it. You can utilize the art and science of reflective listening discussed in Chapter 4 to help develop empathy. The key to empathy is to be able to step into one of their shoes but not lose footing in your own reality. Read more about the distinction between apathy, sympathy, and empathy on page 150 of the book. Fun Fact: many great companies have actually created “Empathy Labs” to better understand their customers because they know how important this aspect is to creating a human connection.

This video series is meant to be a way for you to connect more deeply with the author of Ask Powerful Questions, Will Wise. He shares brief summaries or highlights along with tips to inspire action. Enjoy!

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