Have you ever met somebody who loves to be right? More than that, they have the need to be right? It’s a mindset easy to spot in others, but have you ever been that person? One dynamic that arises when we think we know everything is this incessant “need to be...
Leading a company focused on putting people first and great leadership, naturally, I was intrigued by how United Airlines’ CEO, Oscar Munoz, would handle their “public relations crisis.” And today, a letter went out to all customers. It was titled:...
