Connection before content is essential for building trust, but too often, icebreakers are done wrong. In this article, I’ll share three examples—one from business, one from education, and one from a non-profit context—where I’ve seen people lead connection...
🥱 “How was your break?” 🥱 …and 3 Better Alternative Questions It’s January 3, 2023 as I’m writing this. The first day back at work for many after a bit of a break. The image below is a text message I just got from a good friend...
Trust is probably the most important foundation of any relationship. So how do the best leaders build trust? In this video, find out what my clients personally think about this as they share their perspectives on the spot! In case you don’t have time for the full...
What’s the difference? How are these showing up for you at work—and life? Connection: happens when people are seen, heard, and understood for exactly who they are (and for who they are not) Belonging: is when people are accepted for who they are (and for who...
Have you ever met somebody who loves to be right? More than that, they have the need to be right? It’s a mindset easy to spot in others, but have you ever been that person? One dynamic that arises when we think we know everything is this incessant “need to be...
Leading a company focused on putting people first and great leadership, naturally, I was intrigued by how United Airlines’ CEO, Oscar Munoz, would handle their “public relations crisis.” And today, a letter went out to all customers. It was titled:...