Have you ever been in a situation where your audience only gave you frowns? What do you do with a particularly tough crowd? Watch this video to learn my thoughts and ideas on how to make better connections with a tough crowd!

In case you don’t have time for the full video, below are some key moments you can jump to:

Key Moments in this Episode


00:00 Intro & Summary
00:38 Possible Reasons For A Tough Crowd
01:18 Visual Representation Of What A Tough Crowd Is Like
02:10 Increasing Impact By Focusing On Quality Programs
03:18 Importance Of Having A Lift Strategy
03:54 Different States Of Mind In A Tough Crowd
04:23 Different States Of Mind In An Easy Crowd
05:34 What Are Curmudgeons?
06:09 How To Create A Culture Of Connection
07:16 What To Do With A Tough Crowd
07:56 How To Use Intentions To Deal With Curmudgeons
08:14 What Is Empathy?
09:14 How To Use Curiosity To Deal With A Tough Crowd
10:40 Learn More About Making Connections